Refund policy

We have a 14 day return policy, which means you can return your item within two weeks from the time of the purchase. 
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the bosta receipt or proof of purchase.

On orders with a request to open the package before accepting, if returned, shipping fees must still be paid.  

 Return requests after the 14 day window will not be accepted.

You can always contact us for any return question at selinaselimco@gmail.com.

Refunds are issued after inspection of the piece, in the case of any damages caused by misuse by the customer, the refund will not proceed. 

On spot returns for seasonal items (Ramadan, Eid, etc.)

You are allowed to check the piece upon delivery while the courier is outside, this is only for seasonal items. If you decide not to keep your order at the time of delivery, simply hand it back to the delivery associate ( Bosta Courier). Please note that the item must be in perfect unworn condition. And the delivery fee will still apply and should be paid directly to the courier. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale or booth/ store purchases. 

 

Refunds
We will notify you through email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we'll discuss a payment method together and you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at selinaselimco@gmail.com.